General FAQ

Finquest Exchange — exchange.finquestexchange.com

Version 1.0 | 1 April 2026 | 35 questions across 7 categories

Finquest Exchange is a regulated digital asset trading platform where you can buy, sell, and

convert cryptocurrencies. The platform is operated by PowrAI Digital Exchange sp. z o.o., a

registered Virtual Asset Service Provider (VASP) under licence RDWW-1725 issued in Poland. It is

part of the broader Finquest ecosystem, which also includes tokenisation of real-world assets and

wealth management services.

The platform is operated by PowrAI Digital Exchange sp. z o.o. (formerly Bynara sp. z o.o.), a

Polish limited liability company registered under KRS: 0001141746, NIP: 5214096566. PowrAI is

co-owned by Finquest Capital Group Ltd (CRO 726903, Ireland) and operates as an independent

regulated entity within the Finquest ecosystem.

Yes. PowrAI Digital Exchange sp. z o.o. holds VASP licence RDWW-1725, registered with the

Dyrektor Izby Administracji Skarbowej w Katowicach (Poland) on 16 December 2024. We are also

in the process of obtaining CASP authorisation under the EU Markets in Crypto-Assets Regulation

(MiCA — Regulation EU 2023/1114), which will allow us to operate across all EU/EEA member

states under a single EU licence.

Currently we offer:

• Spot trading — buy and sell over 200 cryptocurrencies at live market prices;

• Convert — instantly swap one digital asset for another;

• Wallet — secure storage and management of your digital assets;

• Fiat on/off ramp — deposit and withdraw using bank transfer or card (via Banxa);

• Staking — earn rewards on eligible assets via DeFi and CeFi staking options.

Finquest Exchange is available to users across the European Union and most other jurisdictions

worldwide, subject to identity verification. The platform is NOT available to persons located in or

resident in the United States of America or in jurisdictions subject to international sanctions

(including Iran, North Korea, Cuba, Syria, Belarus, and others). See our Prohibited Countries page

for the full list.

Creating an account is simple:

• Click 'Start Trading' or 'Account' on the homepage;

• Enter your email address and create a secure password;

• Verify your email address via the confirmation link we send you;

• Complete identity verification (KYC) to unlock full trading features.

ℹ️ You must be at least 18 years old and not located in a Prohibited Jurisdiction to register.

Identity verification is a legal requirement under our VASP licence and applicable EU Anti-Money

Laundering (AML) legislation. It protects you and the platform against fraud, money laundering, and

financial crime. Without completing KYC, you will not be able to deposit, trade, withdraw, or use the

Convert function.

Standard verification requires:

• A valid government-issued photo ID (passport, national identity card, or driver's licence);

• Proof of address dated within the last 3 months (utility bill, bank statement, or official letter);

• A selfie and short liveness check (via our KYC partner Sumsub).

For higher transaction volumes or elevated risk profiles, we may request additional documentation

such as source of funds or source of wealth evidence.

Most verifications are completed automatically within a few minutes via our KYC partner Sumsub.

In some cases, manual review may be required, which typically takes 1-2 business days. You will

receive an email notification once your verification is complete or if additional information is

needed.

If your verification was rejected, you will receive an email explaining the reason. Common reasons

include a blurry or expired ID, a proof of address that is too old, or a failed liveness check. You can

resubmit via the Verification tab in your Account settings. If you continue to experience issues,

contact our support team at support@finquestexchange.com.

No. Each person is permitted to hold only one individual account on Finquest Exchange. Opening

multiple accounts is a violation of our Terms of Service and may result in all accounts being

terminated. If you need a business or corporate account, please contact us at

support@finquestexchange.com.

You can fund your account in two ways:

• Crypto deposit: Go to Wallet > Deposit, select the asset you wish to deposit, copy your unique

deposit address, and send from your external wallet. Always double-check the network (e.g. ERC-

20, TRC-20) before sending.

• Fiat deposit (EUR, GBP, etc.): Go to Wallet > Deposit > Fiat, select your preferred payment method

(bank transfer or card), and follow the instructions provided by our fiat partner Banxa.

ℹ️ Minimum deposit amounts apply. See the Fees & Limits page in your Account settings for current

thresholds.

Go to Wallet > Withdraw, select the asset or fiat currency you wish to withdraw, enter the

destination address or bank details, and confirm the transaction. For security, withdrawals to new

addresses require email confirmation and may be subject to a short security hold period.

Processing times vary by method:

• Crypto deposits: typically confirmed within 10-30 minutes depending on network congestion and

the number of required blockchain confirmations;

• Crypto withdrawals: usually processed within 30 minutes; may take longer during high network

congestion;

• Fiat deposits (via Banxa): typically 1-3 business days for bank transfer; near-instant for card

payments (fees apply);

• Fiat withdrawals (via Banxa): typically 2-5 business days depending on your bank.

Yes. Limits depend on your account verification level (Basic or VIP) and are set out in the Fees &

Limits section of your Account settings. Unverified accounts have significantly reduced or zero

limits. Higher limits may be available following Enhanced Due Diligence (EDD) review for large-

volume users. Contact compliance@finquestexchange.com for more information.

Supported fiat currencies are managed by our payment partner Banxa and may vary by country

and payment method. Typically supported currencies include EUR, GBP, USD, and others. Please

check the Deposit section in your wallet for the current list of available fiat options in your region.

Finquest Exchange currently offers spot trading — the immediate exchange of one digital asset for

another at the current live market price. We also offer a Convert function for quick swaps between

assets without using the full trading interface. Leverage, margin trading, and derivatives are not

currently available.

To place a spot trade:

• Go to Markets and select a trading pair (e.g. BTC/USDT);

• Click on the Chart tab to view the live price chart;

• Go to the Trade tab and select Market, Limit, or other available order type;

• Enter the amount you wish to buy or sell and confirm.

ℹ️ You must have sufficient balance in your wallet before placing an order. Ensure your KYC is complete

before trading.

A Market order executes immediately at the best available current market price. A Limit order

allows you to set a specific price at which you want to buy or sell — the order will only execute if

the market reaches that price. Limit orders are useful when you want to trade at a specific price but

do not need immediate execution.

Finquest Exchange supports over 200 cryptocurrencies including Bitcoin (BTC), Ethereum (ETH),

USD Tether (USDT), USD Coin (USDC), and many others. The full list of supported assets and

trading pairs is available in the Markets section of the platform. New assets may be added over

time in accordance with our Listing Policy.

Finquest Exchange uses a maker/taker fee model. Maker fees apply when you add liquidity to the

order book (e.g. a Limit order); taker fees apply when you remove liquidity (e.g. a Market order).

Your exact fee tier depends on your account level (Basic or VIP) and your 30-day trading volume.

Full fee details are available in your Account > Fees section.

Yes, minimum order sizes vary by trading pair and are displayed in the trading interface when you

place an order. Very small orders below the minimum will be rejected by the system. Please check

the trading interface for the applicable minimum for the pair you wish to trade.

5. Security

We use multiple layers of security to protect your assets:

• Institutional-grade digital asset custody via Fireblocks, using MPC-CMP (Multi-Party Computation)

key management — no single point of failure;

• Two-Factor Authentication (2FA) strongly recommended for all accounts;

• Encrypted data storage and TLS 1.2+ encryption for all data in transit;

• Withdrawal address whitelisting and email confirmation for new withdrawal addresses;

• Real-time fraud detection and session monitoring.

2FA adds an extra layer of security to your account by requiring a second verification step (a one-

time code) in addition to your password when you log in or perform sensitive actions. To enable

2FA: go to Account > Security > 2FA and follow the setup instructions. We strongly recommend

using an authenticator app (such as Google Authenticator or Authy) rather than SMS-based 2FA.

ℹ️ Finquest Exchange will NEVER ask for your password or 2FA codes. If anyone contacts you claiming

to be from our team and asks for these, it is a scam — report it immediately to

support@finquestexchange.com.

If you suspect unauthorised access to your account:

• Change your password immediately via Account > Security > Password;

• Revoke all active sessions via Account > Security > Sessions;

• Contact our support team at support@finquestexchange.com immediately;

• If you believe funds have been stolen, also contact compliance@finquestexchange.com.

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Digital assets held on Finquest Exchange are maintained in institutional-grade custody via

Fireblocks, which significantly reduces the risk of a platform-level security breach. However, digital

assets are not covered by deposit guarantee schemes (such as the EU Deposit Guarantee

Scheme). In the event of PowrAI's insolvency, the treatment of client assets would be subject to

applicable Polish insolvency law. We strongly recommend only keeping on the platform what you

actively need for trading.

A Virtual Asset Service Provider (VASP) licence is a regulatory registration that authorises a

company to provide crypto-asset services such as exchange, transfer, and custody of virtual

assets. PowrAI Digital Exchange sp. z o.o. holds VASP licence RDWW-1725, registered with the

Polish tax authority (Dyrektor Izby Administracji Skarbowej w Katowicach). This means we are

legally required to maintain AML/KYC procedures, report suspicious activity, and comply with

applicable financial regulations — providing you with a safer and more trustworthy trading

environment.

MiCA (Markets in Crypto-Assets Regulation — Regulation EU 2023/1114) is the EU's

comprehensive regulatory framework for crypto-asset service providers (CASPs). Once in full

effect, it creates a single EU licence that allows regulated entities to offer crypto services across all

EU/EEA member states. PowrAI is currently applying for CASP authorisation under MiCA. During

the transitional period, we continue to operate under our existing VASP licence. MiCA authorisation

will enhance your protections as a user, including stricter disclosure and conduct requirements.

Providing digital asset services to US residents requires compliance with a complex set of US

federal and state regulations, including registration with the SEC, FinCEN, CFTC, and individual

state money transmitter licences. PowrAI has made a deliberate business decision not to seek US

registration at this time and therefore cannot legally serve US residents. This restriction applies

regardless of nationality — it is based on your location or residency, not your passport.

PowrAI operates a comprehensive AML and CTF (Counter-Terrorist Financing) programme in

compliance with the Polish AML Act, EU AML Directives, and FATF Recommendations for VASPs.

This includes full KYC verification for all users, automated transaction monitoring, PEP and

sanctions screening, Travel Rule compliance for transfers above EUR 1,000, and mandatory

reporting of suspicious activity to the Polish Financial Intelligence Unit (GIIF). Our AML programme

is overseen by a dedicated AML Compliance Officer.

Your personal data is processed by PowrAI Digital Exchange sp. z o.o. as Data Controller under

GDPR (Regulation EU 2016/679) and applicable Polish data protection law. We collect and use

your data to operate your account, comply with our regulatory obligations, and improve our

services. Your data is never sold to third parties. For full details, including your rights as a data

subject and how to exercise them, please see our Privacy Policy at

exchange.finquestexchange.com/privacy.

You can reach our team via:

• In-platform Chat: available in the 'More' menu after logging in;

• Email (general): support@finquestexchange.com;

• Email (compliance): compliance@finquestexchange.com;

• Email (complaints): complaints@finquestexchange.com.

Our support team aims to respond to all enquiries within 1 business day.

If you are unhappy with our service, please email complaints@finquestexchange.com with a clear

description of your complaint, your account details, and any supporting documentation. We will

acknowledge your complaint within 5 business days and provide a substantive response within 30

business days. If your complaint is not resolved to your satisfaction, you have the right to escalate

to the Polish Financial Supervision Authority (KNF — www.knf.gov.pl) or your local financial

ombudsman.

The full fee schedule — including trading fees, withdrawal fees, and account tier thresholds — is

available in your Account settings under Fees & Limits. You can also access it via the 'Fees' option

in the 'More' menu. Fees may be updated from time to time; we will always notify you at least 7

days in advance of any changes.

Inactivity fees may apply to accounts that have had no trading activity and no open positions for an

extended period. Details of the inactivity fee policy, including the applicable threshold period and

fee amount, are set out in the Fees & Limits section of your Account settings. You will always be

notified before any inactivity fee is charged.

Contact our support team at support@finquestexchange.com or use the in-platform Chat.

PowrAI Digital Exchange sp. z o.o. | VASP RDWW-1725 | NIP: 5214096566 | exchange.finquestexchange.com

Updated on: 14/04/2026